Welcome to G-TUNE! Below, you will find detailed information about our shipping times and policies for the products we offer. We ensure a transparent and professional process so you can plan your purchase with confidence.
Processing Time: 2 to 4 business days
These items are carefully prepared for shipping and inspected to ensure quality before being dispatched.
Processing Time: 4 to 8 business days
For custom watches, this process includes receiving your Casio base watch, reconstructing it with your chosen parts and exclusive design, followed by a thorough quality and design verification before shipping. For ready-made models, we proceed directly to the watch construction, quality and design verification, and then shipping.
In addition to processing time, delivery time depends on the recipient's location.
International shipments (fast): 2 to 3 business days
International shipments (standard): 4 to 7 business days
⏱ These timeframes may vary depending on the destination country and shipping service availability.
All products are carefully packed to ensure they arrive in perfect condition.
You will receive a tracking code via email once your order has been shipped.
In case of unexpected delays, we will reach out to keep you informed about your order status.
Please note that customs duties or import taxes may apply depending on your country of residence and the total value of your order. These fees are the responsibility of the customer.
✅ If you're located in a European Union country, you won't pay customs duties.
In other countries, outside EU, some charges may apply regardless of the order value. It is up to the customer to check their country's import policies.
Thank you for trusting our store, and we are here to assist you with any questions or special requests!
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your address, contact us as soon as possible at [your email] — we cannot guarantee changes once an order has shipped.
Lost or Delayed Packages
If your order has not arrived within the expected timeframe, contact us with your order number and we will work with the carrier to investigate. Packages marked as delivered by the carrier are considered fulfilled.
Damaged Items
If your order arrives damaged, contact us within 7 days of delivery with photos of the damaged item and packaging. We will work with you to resolve the issue.